Support

Contact information and help resources

Last updated October 20, 2018

Support

Effective Date: November 7, 2025

Welcome to the official support page for Moon App — your personal sleep tracking and wellness companion.

If you’re experiencing an issue, have feedback, or want to request a feature, please reach out — we’re happy to help!

1. Troubleshooting & Requirements

Troubleshooting Checklist

Before contacting support, please make sure that:

You are using the latest version of Moon App from the App Store.
You have granted the necessary permissions in Apple Health → Sources → Moon.
Your device is running iOS 17 or later.

If the issue persists, please contact us directly (see below).

2. Contact Us

For support, bug reports, or general inquiries, you can reach out to us directly:

Contact Support

We aim to respond within 2-3 business days.

3. Feedback & Suggestions

Your feedback helps us make Moon App better. If you have ideas, feature requests, or suggestions, please share them — we greatly appreciate your input.

4. Legal Information

For more information about how we handle your data and the terms of using the app, please refer to:

Privacy Policy — How we collect, use, and protect your data.
Terms of Use — Rules and conditions for using Moon App.